Complaints
We aim to provide a high standard of service. However, we recognise that sometimes things can go wrong. If you are unhappy with any aspect of our service, we encourage you to let us know so we can investigate and try to resolve the matter.
How to make a complaint
You can submit a complaint by:
Post
The Compliance Officer
Invinitive Financial UK Ltd
52C Market Street
Ashby-de-la-Zouch
LE65 1AN
United Kingdom
Please include:
- •Your name and account details
- •A description of your complaint
- •What outcome you are seeking
What happens next
We will acknowledge your complaint promptly
Your complaint will be investigated by an independent and competent member of staff
We aim to provide a final response within 15 business days
If we need more time, we will explain why and provide an expected timeframe
All complaints are handled in line with FCA DISP rules.
Financial Ombudsman Service
If you are an eligible complainant and remain dissatisfied after receiving our final response, you may refer your complaint to the Financial Ombudsman Service (FOS) within six months.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk