Contact Us
We're here to help.
Whether you have a general question, need platform support, or are an adviser looking to work with Invinitive, our team is on hand to provide clear, timely and helpful information.
We pride ourselves on offering a high level of personal service, supported by modern systems and a responsive, knowledgeable team.
How to get in touch
Live chat (fastest response)
Prefer real-time support? Chat with us directly through our website using our secure live chat service.
Live chat powered by Zoho SalesIQ
Live chat is ideal for general queries, onboarding questions and day-to-day platform support.
General enquiries & client support
For platform questions, account queries and general information:
📧 info@invinitive.co.ukTrading & dealing desk
For trade-related queries, execution support or settlement questions:
📧 trading@invinitive.co.ukAdviser enquiries
For adviser onboarding, partnerships and professional relationships:
📧 info@invinitive.co.ukWe aim to respond to all email enquiries promptly during business hours.
Phone
If you'd prefer to speak to someone, our team is available during UK business hours.
📞 UK (freephone): 0800 048 8485
📞 International: +44 330 818 0845
Our phone lines are suitable for general enquiries, operational questions and support — we'll always ensure you're directed to the right team.
Our approach to customer service
At Invinitive, customer service is not an afterthought — it's a core part of how we operate.
A knowledgeable, UK-based support team
Clear, straightforward answers — no unnecessary jargon
A focus on responsiveness and follow-through
Support for both UK-resident and international clients
Whether you're opening an account, transferring assets or managing your investments day-to-day, we aim to make your experience as smooth and transparent as possible.
Office locations
Main Office
Invinitive Financial UK Ltd
128 City Road
London
EC1V 2NX
United Kingdom
Administration Office
52C Market Street
Ashby-de-la-Zouch
Leicestershire
LE65 1AN
Company & regulatory information
Invinitive Financial UK Ltd is a company registered in England and Wales and is authorised and regulated by the Financial Conduct Authority.
This ensures our operations, systems and controls are subject to UK regulatory oversight.
What we can help with
Below are some of the most common reasons clients and advisers contact us. If you're unsure where to start, our team will be happy to point you in the right direction.
General enquiries
- •Understanding our products: Investment Accounts, ISAs and SIPPs
- •Platform features, fees and available markets
- •Account eligibility for UK and non-UK residents
- •Getting started with an online application
Account opening & onboarding
- •Digital application support
- •Identity verification and onboarding requirements
- •Jurisdictional eligibility and documentation queries
- •Linking bank accounts and funding your account
Transfers & funding
- •Transferring existing pensions, ISAs or investment accounts
- •Funding accounts in sterling or foreign currencies
- •Understanding transfer timelines and next steps
- •Cash movements and settlement queries
Trading & investments (non-advisory)
- •Platform navigation and dealing support
- •Trading hours and execution processes
- •Corporate actions and investment administration
- •Post-trade and settlement queries
Please note: Invinitive does not provide investment advice. Our team can explain platform functionality, processes and available options, but cannot advise on the suitability of investments.
Ongoing account support
- •Accessing reports and statements
- •Understanding transactions and valuations
- •Updating personal or contact details
- •General operational or administrative queries
Adviser & professional enquiries
- •Adviser onboarding and due diligence
- •Platform access for advisers and professionals
- •Partnership and introducer enquiries
Trust & reassurance
Regulated, UK-based provider
Invinitive Financial UK Ltd is authorised and regulated by the Financial Conduct Authority, operating within the UK regulatory framework. This means our systems, controls and governance are designed to meet UK regulatory standards.
Global client support
We support UK-resident and international clients across multiple time zones.
- •Dedicated UK-based support team
- •Experience assisting expats and internationally mobile clients
- •Multi-currency platform and global market access
- •Clear communication regardless of location
Whether you're based in the UK, Europe, the Middle East, North America or elsewhere, our service model is built to support clients wherever they are, subject to local regulations.
Responsive, human support
We believe good service means being accessible when you need us.
- •Live chat for quick questions and real-time support
- •Direct phone access during UK business hours
- •Clear, timely responses by email
- •No call centres or scripted responses
You'll speak to people who understand our platform and your query — not a generic help desk.
Clear information, no pressure
Our role is to provide clear information, explain how our platform works and help you navigate processes — without pressure or sales tactics.
We aim to support informed decision-making in a straightforward, transparent way.
Security & operational standards
We take security and operational resilience seriously, with appropriate safeguards around systems, data and client assets, aligned with UK regulatory expectations.
Ready to get started or have a question?
Use live chat, email or phone — we're happy to help.